knownwell provides comprehensive medical care using remote patient monitoring (RPM) and by providing advice on nutrition for Americans who struggle with their weight.
knownwell is not a medical group or a health care provider. knownwell provides its users with the ability to obtain a telemedicine consultation provided by independent medical practitioners including, but not limited to, Seen Medical Group, P.A. and Seen Medical Group of MA, P.C. (“Medical Group”), an independent medical group with a network of United States based health care providers (each, a “Provider”). Medical Group (or your own medical provider if you do not use a Medical Group Provider) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not knownwell.
Our mobile applications
Any information relating to an identified or identifiable individual and any information listed here.
Our Website and App
Any services provided through our Platform.
Our websites, including:
“knownwell,” “we,” “us,” or “our”
Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.
We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”):
Categories of Personal Information
Specific Types of Personal Information Collected
a real name, e-mail address, or postal address
Information that identifies, relates to, describes, or is capable of being associated with a particular individual
username or online identifier, telephone number, alias, social security number, employment and employment history, job title, signature, education, credit card number, debit card number, or any other financial information, insurance policy number, predispositions, blood group, emergency contacts, physician, medical conditions, and medications currently taking or prescribed.
Characteristics of protected classifications under California or federal law.
Race, Color, Age, Genetic Information, Sex/Sex life, Citizenship, Religious/Philosophical beliefs, Religion or creed, Sexual orientation, Ancestry, Marital status, Veteran or military status or Disability
Exercise data, Genetics, and Sleep data
Internet or other electronic network activity information
information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
User Generated Content
Information you provide to be published or displayed (hereinafter, “Posted”) on public areas of our Website or transmitted to other users of the Website or other third parties.
Some Personal Information we collect may constitute PHI under HIPAA. As set forth above, your Provider will provide you with a Notice of Privacy Practices describing their collection and use of your health information, not knownwell. We will only collect and use PHI for the purposes of providing the Services and we only collect the minimum amount necessary to fully perform and provide the Services on our Platform. We may combine your PHI with Personal Information that we have either obtained from you or through a third-party, such as your Provider, health insurer, employee benefits program, or other health care providers. PHI will only be used and disclosed as outlined in the Notice of Privacy Practices and as permitted by HIPAA and other applicable law.
We collect most of this Personal Information directly from you. For example, when we speak to you by phone, text message, and e-mail. Additionally, we will collect information from you when you visit our Website or App and fill out forms, wear one of our Devices, or purchase our Services. We may also collect Personal Information in the following ways:
We will also collect information automatically as you navigate through our Platform. We use the following technologies to automatically collect data:
We may use your Personal Information for the following purposes:
We may share Personal Information with third parties in certain circumstances or for certain purposes, including:
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For other browsers, please consult the documentation that your browser manufacturer provides.
If you do not wish to have your e-mail address used by knownwell to promote our own Products and Services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail or other marketing communications you receive from us or logging onto your Account Preferences page. This opt out does not apply to information provided to knownwell as a result of a product purchase, or your use of our Platform and/or the Services.
You can review and change your Personal Information by logging into our Services and visiting either the “About You” or “Health Details” sections of our Platform. You may also Contact Us to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
knownwell operates subject to state and federal regulations, and the Platform and/or the Services may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform and/or the Services is limited exclusively to users located in states within the United States where the Platform and/or the Services is available. The Platform and/or the Services are not available to users located outside the United States. Accessing the Platform and/or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Platform and/or the Services, is prohibited.
We do not knowingly collect or sell Personal Information from children under the age of 13. If you are under the age of 13, you must get permission from your parents or legal guardian before using our Platform. If you are under the age of 13, do not use or provide any information on or to the Platform or through any of its features. If we learn we have collected or received Personal Information from a child under the age of 13 without verification of parental consent, we will delete it. If you are the parent or guardian of a child under 13 years of age whom you believe might have provided use with their Personal Information, you may Contact Us to request the Personal Information be deleted.
We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential. The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.
California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Platform and/or the Services that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g. requests made in 2022 will receive information regarding such activities in 2021). You may request this information once per calendar year. To make such a request, please Contact Us using the information below.
How to Contact Us:
15 Oak Street, Suite 3
Needham, MA 02492
Phone: (339) 793-8998