What is knownwell?

Are knownwell services available in languages other than English?

Does knownwell accept health insurance?

What are knownwell’s operating hours?

How do I contact knownwell?

How does knownwell work?

What types of services does knownwell offer?

Are there age restrictions on using knownwell services?

How does knownwell prioritize patient safety?

How does knownwell protect patient privacy?

Does knownwell accept referrals?

As a provider, how do I submit referrals for my patients to be seen by knownwell?

During treatment will I be required to keep behavioral and or lifestyle logs, attend coaching sessions, or participate in weigh-ins?

What is the out-of-pocket pricing for at appointment with knownwell?

What should I do if I move to a new state?

Does knownwell share my information with my primary care physician?

Who does knownwell share my information with?

Is my information safe with knownwell?

How long are any submitted images or video materials stored?

Do you require patients to submit photographs (e.g., face or body) to qualify for GLP-1 medications like Zepbound?

Are video appointments recorded or stored in any way?

When treatment ends and the patient is no longer active, are all related media and records deleted?

Do you participate in Epic’s Care Everywhere or any other automated record-sharing system? If so, can patients opt out of Care Everywhere or any automated record-sharing program, in accordance with federal rights to restrict disclosures?

Do you comply with HIPAA privacy and security rules, and can you confirm this in writing?

Can patients request deletion, redaction, or restriction of their health records?

Does knownwell accept health insurance?

Does knownwell accept my health insurance?

How much does knownwell cost?

What is a prior authorization?

What is a copay?

What is a deductible?

What is a referral?

Do I need a referral to use knownwell services?

Do you accept Medicaid or Medicare?

What is a drug formulary list?

Does knownwell offer discounts for self-pay patients?

Can I use my FSA or HSA card to pay my copay?

If I am a self-pay patient, why do I need to pay for my visit at the time of scheduling?

Does knownwell charge a cancellation fee?

As a self-pay patient can I get a refund if I cancel my appointment?

Why does it take so long to see a provider?

How long will my appointment last?

Can I choose between an in-person and a virtual visit?

Do I need to be in my home state to do a virtual visit?

Why was my appointment canceled?

Which medications does knownwell prescribe?

How do I get a new refill once I run out of medication?

How much will my medication cost?

I would like to change the dosage of my medication, what should I do?

I think I am experiencing a side effect from my medication(s), what should I do?

Are follow-up appointments required to continue my prescriptions? If so, how often?

Does each prescription require a telehealth or in-person appointment?

Will prescriptions be routed through Eli Lilly’s main pharmacy for vial access, or is that not possible through your platform?

Are any labs or diagnostics required before a prescription is issued?